How to contact support

A ticket from your account

1. Open the Support tab and click Create ticket.
2. Choose a topic: payments and documents, message delivery, template review, sender name, API, partnership or other.
3. Set the priority: normal, urgent or outage.
4. Give a short summary and describe your question in detail (at least 15 characters). You can attach a screenshot or a file: image, PDF, TXT, CSV, Word, Excel.

The reply comes in the same ticket and is shown in your account. If a ticket is closed but your question remains, create a new one.

Other channels

• Telegram: @usms_support and the @usmsclients_bot bot
• Email: support@usms.uz

Working hours

Tickets — from 9:00 to 18:00 on working days. Delivery outages — around the clock at support@usms.uz.

Don’t write your account password or secret API key in tickets — support staff don’t need them.

How to change your company details

Company details in your profile can only be changed through a support ticket: this is how we check that they match your contract.